This forum can be helpful or not. Let's make it useful. Show the simplicity and clearly define the objective for all to understand. Before you get too detailed, remember your audience.
Improvements in government services are not always costly or difficult. Pull in resources of those who have experience dealing with multiple agencies (i.e. other states). For example some payroll services have staff who have worked with federal and state agencies and have networked with other states sharing programming ideas and functions that save time and $$. Do you know how to find such help? I do.
To start, make sure that the direction of ideas have value not just sound good. If the state can't explain why a business owner has to go through so much red tape access their own data, then maybe the red tape needs to be removed. Let's talk.